Help & Support
Get the help you need to make the most of SocialSignalBoard. Browse guides, contact support, or explore our resources.
Common Questions
How do I connect my social media accounts?
Go to Settings → Team → Social Accounts and click "Connect Account" for each platform you want to use. You'll be redirected to authenticate with each platform.
Why can't I see my scheduled posts?
Make sure you have selected the correct brand in the workspace switcher (top-left). Posts are brand-specific and only visible when that brand is selected.
How do I invite team members?
Go to Settings → Team and click "Invite Team Member". Enter their email address and select their role (Admin, Editor, or Viewer).
Can I schedule posts to multiple platforms at once?
Yes. Create your post in the editor, select the accounts you want to publish to, then choose a date/time (or use recommended times).
How do I cancel or change my subscription?
Go to Settings → Billing to manage your subscription. You can upgrade, downgrade, or cancel at any time. Changes take effect at the end of your current billing period.
Where can I see my analytics?
Visit the Analytics page to review post performance for your connected accounts across platforms (reach/impressions/views + engagement; metrics vary by network).
Learning Resources
Video Tutorials
- Creating your first campaign
- Using the AI content generator
- Setting up approval workflows
- Understanding analytics metrics
Best Practices
- Content calendar planning
- Multi-brand management
- Team collaboration tips
- Engagement optimization
Platform Guides
- Twitter/X publishing + inbox guide
- LinkedIn publishing guide
- Instagram + Facebook publishing guide
- Threads + Bluesky publishing guide
Still need help?
Our support team is here to help you succeed. Reach out and we'll get back to you as soon as possible.
Response time: Within 24 hours on business days